Privacy Policy

Effective Date: 2/19/2025
Last Updated: 2/19/2025

At Neal & Nettie’s Grocery, we respect your privacy and are committed to protecting the personally identifiable information (PII) you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our business and website.

By using our website (www.nealandnetties.com) or providing us with personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personally identifiable information (PII) that you provide to us, including:

Contact Information: Name, email address, phone number, mailing address.
Payment Information: Credit/debit card details (processed securely via third-party payment providers).
Account Information: Username, password, and preferences if you create an account.
Transactional Data: Purchases, orders, and interactions with our services.
Technical Data: IP address, device information, browser type, and usage analytics collected through cookies.
Marketing Preferences: Your preferences for receiving communications from us.

We do not collect sensitive personal information such as social security numbers, government IDs, or biometric data.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: Process orders, complete transactions, and deliver requested products or services.
To Improve Our Business: Analyze website traffic, user behavior, and customer preferences.
To Communicate With You: Send order confirmations, updates, and respond to inquiries.
For Marketing (With Consent): Send promotional offers, newsletters, and event invitations (opt-out available).
To Ensure Security & Prevent Fraud: Protect against unauthorized access, fraud, and cybersecurity risks.
To Comply With Legal Obligations: Respond to law enforcement requests, regulatory requirements, and protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We share your information only when necessary to provide services or as required by law. This includes:

Service Providers & Vendors: Secure third-party payment processors (e.g., Stripe, PayPal), website analytics (Google Analytics), and IT services.
Business Affiliates: Subsidiaries, business partners, or future affiliates that assist with Neal & Nettie’s operations.
Legal & Regulatory Compliance: If required by law, we may share your data with government authorities, law enforcement, or regulatory agencies.

We ensure that all third parties adhere to appropriate privacy and security measures when handling your data.

4. Your Rights & Choices

A. Opting Out of Marketing Communications
- You can unsubscribe from our marketing emails at any time by:
  - Clicking the “Unsubscribe” link in any email.
  - Sending an email to info@nealandnetties.com with the subject line “Unsubscribe Me.”
  - Calling us at (773-368-5749) and requesting to be removed from marketing lists.
B. Accessing, Correcting, or Deleting Your Information
- You have the right to:
  - Request access to the personal data we hold about you.
  - Request corrections to inaccurate or outdated information.
  - Request the deletion of your data where legally permitted.

To exercise these rights, email info@nealandnetties.com with the subject “Data Request”

5. Data Security & Protection Measures

We implement industry-standard security measures to safeguard your personal data, including:

SSL Encryption: Securing online transactions and sensitive data.
Restricted Access: Limiting access to personal data to authorized personnel only.
Regular Security Audits: Periodic reviews of security policies to prevent unauthorized breaches.

Data Breach Notification (Texas Compliance)

In the event of a data breach that exposes personal information, we will notify affected individuals as required by Texas law (Tex. Bus. & Com. Code § 521.053).

6. Cookies & Online Tracking Technologies

Neal & Nettie’s Grocery uses cookies and similar technologies to enhance your browsing experience. These may include:

Essential Cookies: Required for website functionality.
Analytics Cookies: Help analyze user activity (Google Analytics).
Marketing Cookies: Used for targeted advertising (Facebook Pixel).

You can control cookie settings in your browser or opt out of tracking via Google’s opt-out tool ([Google Ads Settings](https://adssettings.google.com/)).

7. Payment Processing & Financial Data

We do not store or process payment card details directly. All payments are securely processed through third-party providers (Stripe, PayPal, or similar services), which comply with PCI-DSS security standards.

If you suspect unauthorized transactions, please contact your payment provider immediately.

8. Data Retention Policy

We retain your personal information only as long as necessary to fulfill its intended purpose or comply with legal obligations.

Customer transaction data: Retained for 7 years (for tax and legal compliance).
Marketing data: Deleted upon request or after 24 months of inactivity.
Website analytics data: Stored for up to 14 months (Google Analytics default).

After expiration, data is securely deleted or anonymized.

9. Texas Consumer Protection Compliance

This Privacy Policy complies with Texas privacy and consumer protection laws, including:

Texas Deceptive Trade Practices Act (DTPA) – No misleading data practices.
Texas Data Breach Notification Law – Immediate consumer notification in case of a security breach.
Federal Trade Commission (FTC) Privacy Standards – Transparent, fair data handling.

Residents of Texas may contact the Texas Attorney General’s Office if they believe their data rights have been violated.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and if significant, we will notify you via email.

Last Updated: [Insert Date]

11. Contact Information & Dispute Resolution

If you have any privacy-related questions, concerns, or complaints, please contact us:

Email: info@nealandnetties.com
Phone: 773-368-5749

Dispute Resolution Clause

Any disputes arising from this Privacy Policy shall be resolved through mediation or arbitration in the State of Texas before legal action is taken.